I’ve used MakeMyTrip.com three times to book tickets for the trips from USA to INDIA. I got very good deals, and never had any problems. One time I had to leave at very short notice (death in the family) they issued an e-ticket for flight just 6 hrs before departure, and were very understanding about my situation.

I recommend them to my friends and those that tried it also had satisfactory experiences.

I would definitely contact them again for my travel needs.

Cheers
Bharati

I have used make my trip atleast 6 to 7 times and have found them very very efficient…

Never did I experience any probs with date change / or any other stuff..

I would give them 100 marks for a great product and service

Cheers

Vineet

Recently I have purchased a ticket with MakeMyTrip.Com , I think they are one of the ticketing agents for Lufthansa. I got the ticket and things went fine. When I want to postpone the date of return which is suppose to be 5th of June, I called the agents and asked them to postpone the ticket for me, as ther terms I’m ready to pay $150 for the change of date. I called them on 31 st of May 2006. They informed me 48 hours advance notice should be fine and I’m informing them too early.

I called them again on 3rd night. They took my request and tried to postpone the ticket for second week of July or first week of August. Thdy did not find a date. They informed my that prices are gone high and we need to contact Lufthansa and see what they can do.Customer care informed me that, they will work with Lufthansa and get back to me regarding this and asked me to wait for theire response.

I was calling them for every 5-6 hours, I got the answer that , they are still waiting for the response from Lufthansa.

on the day of journey, the agent kept saying, I was too late, and it is a ” no show ” and they cannot do anything with my case. when I started questioning , they started saying, I haven’t given enough time for them to postpone the ticket.

Make My trip is Make the hell - They just burnt my money.

My friends in Mumbai booked a Kashmir Holiday with Make My Trip.Com and their travel was bombay-delhi-srinagar-delhi-bombay.

on reaching mumbai airport, the airline rep was shocked to see them at bombay airport as make my trip had booked them delhi-bombay instead of bombay-delhi.

the entire holiday was a comedy of errors, unfulfilled commitments and many other such instances of changing hotels from 5 star to budget etc.

even after getting in touch with the portal from srinagar, the arrangements went from bad to worse. To top it up when they reached delhi airport for the flight back, the tickets were cancelled. just because they were in touch with sachin bhatia on his mobile, their every woe had a window of opportunity to be addressed.

make my trip = make a disastourous trip

Now the next drama, I called to reach the guy who sent me the confirmation email for my ticket reservation(love.shukla@makemytrip.com) and the person attending that 1800india10 number never put him online saying he was not around. This continued twice. Next thing I sent a mail directly to the customercare@makemytrip.com (good idea for them is to change this id to jokers@makemytrip.com or wewontrespond@makemytrip.com) on May 12th and there is no response from them.

Date: Fri, 12 May 2006 11:14:19 -0700 (PDT)
From:
Subject: Re: Schedule Change.
To: “CustomerCare@MakeMyTrip”

I want to change my return date from July 6th to July 8th. I tried contacting MakeMyTrip and they told to reach the Lufthansa directly and When I contacted Lufthansa they are saying that it is a consolidated ticket and they can’t do the change. What is going on here? I need my return date to be changed to July 8th. Please let me know.(Ticket Details are found below)

After a long wait without any sign of response, as a follow up I again sent a mail on May 17th and believe me even a dead object might move sometimes but not the customercare@makemytrip.com . No response again. Here is that mail -

Date: Wed, 17 May 2006 18:28:33 -0700 (PDT)
From:
Subject: Fwd: Re: Schedule Change.
To: customercare@makemytrip.com

Hello,

I did not recieve a response or a call for my mail which I sent on May 12th for the ticket I booked through YOUR SITE i.e., http://www.makemytrip.com (In case you are not sure, please go through the details below). See the following communication below. I have left my number twice by calling up the so-called CUSTOMER SERVICE number you guys have it on your website!!!!!!!!!!.. What is the problem here? Is this the level of customer service with a mail id in the name of “CUSTOMERCARE” ?????????

I NEED A REPLY ASAP !!!!!!

I thought I have given them enough chance and gave a call to customer service and I think the name of the person who attended the phone is Shilpa (not too sure of her name). Anyways, I just shouted at them for not responding for my emails and again a it was like shouting at a Dead Object (email id also no response, Person attending customer care too has no response - what an organisation!!!!). Without answering to that she told, I cannot make a ticket change before the start of my travel. To get this answer I had to struggle for a month. ok…the story does not end here. Here is the next irritating thing they told. See the following text on their ticket confirmation email sent by Harish.Kumar@MakeMyTrip.com
FIRST RETURN DATE CHANGE IS PERMITTED

There was no mention on how to do that anywhere on the email. Continuing on the phone talk, the custmor service on the phone told, I will have to change the return date change after coming to India and also, if I use makemytrip customer service (i mean jokers) to do that, I have to pay USD 50. I was like getting on my nerves when I heard this. Why in the world they did not mention it in the start when they send the DETAILED confirmatory email I was like “what the heck are you guys talking. Why do you call it customer service and not even responding to my emails and atlast asking me to contact the airlines directly when the ticket is booked by you guys” and that I told “I won’t pay a penny for the change but I would contact them after coming to India”. She told she would IMMEDIATELY Send me an email. This was on May 22nd Monday. Now it is getting close to May 28th confirming all the talk we had on phone. Till now there are no mails from them. Simply saying, I definitely would not use their service again and the service they provide can be shared across all Desi folks in U.S in one way or other so that folks would well be aware of makemytrip.com’s worst service. Thinking of starting a blog just for makemytrip’s worst service, so that everyone can share their agony.

Shilpa is their rescue angel I will say, haha.

PurpleRain from Malaysia.

Wasn%u2019t that Wish > Click > Go? It was, but only till I did the Wish and the Click.

MakeMyTrip shot into public view with their aggressive marketing (neat campaign made by WebChutney guy